Reach out to us
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Use live chat for quick replies, email for documents and complex enquiries, or call for urgent account matters. Help is provided in clear Australian English and covers verification, deposits, withdrawals and site access. Available hours and response options are listed below so you can choose the right contact method.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat, email, verification and account help, documents accepted by email) |
| General Enquiries | [email protected] (Account & billing, email only, weekdays; general product queries) |
| Affiliate Enquiries | [email protected] (Partnerships & commissions; program terms and sign-up) |
| Phone | +61 2 9457 3184 (For urgent account matters and verification calls) |
| Working hours | Local Mon-Fri, 09:00-18:00 (AEST, business days) |
Email Support
Email is the preferred contact method for detailed requests, account issues or any situation that requires explanations or documents. Include a clear subject line and your up-to-date contact details to avoid delays. Attach relevant files and, if possible, quote your account ID or reference number to help us process your request quickly.
Submit your enquiry
Response Time
Support requests are processed promptly. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature. If additional information or verification is needed, we’ll contact you with an updated timeframe. Response times can vary by volume and complexity, but we aim to keep you informed at each step.
Feedback
Tell us what you think - send feedback, suggestions or ideas to improve the site. Feedback is reviewed carefully by our team and used to refine features, promotions and usability. Drop a note via live chat or the feedback form and we'll consider it for future updates. Your input helps shape the site and makes the experience better for everyone.